Botman versus SuperAgent: The Future of the Contact Centre, will be the keynote topic
LONDON — 7 February 2017— Dr. Nicola Millard, Head of Customer Insight & Futures, BT Global Services, has confirmed attendance as keynote speaker at the 11th Annual Customer Contact, Europe: A Frost & Sullivan Executive Mindxchange, taking place on 5-7 June 2017 at the Hilton Budapest, Budapest, Hungary.
To register and download the event agenda, please visit: https://goo.gl/hfX6UA
As Head of Customer Insight & Futures, Dr. Millard is responsible for BT Global Services Innovation team thought leadership. She performs extensive research on consumer behaviour, contact centres and the future of work, as well as drawing upon BT’s global innovation ecosystem, which includes MIT and Cambridge University.
Dr. Millard is regularly featured on radio and TV, with recent appearances on BBC World‘Tech Tent’ and BBC 2 ‘Back in Time for the Weekend.’ She has also done a TED talk on people’s acceptance and rejection of technologies. In 2014, she received the Outstanding Industry Contribution Award from the UK Contact Centre Forum.
Frost & Sullivan’s event, themed Taking Customer Service to the Next Level, will address the unprecedented changes in customers, organisations, employees, and customer service being ushered in by digital transformation. Other featured sessions include Executive Insights: Building Brand Trust: The Art of Empathy and Emotional Connection; Success Story: Creating and Delivering an Effortless Customer Experience and Success Story: Customer Experience in the Millennials’ Age.
The highly interactive event will offer contact centre and customer experience executives the opportunity to benefit from:
- Truly innovative case studies and best practices
- Dynamic collaboration zones fostering disruptive and transformational thinking
- Networking and discussion opportunities with leading peers and professionals in customer contact
Don’t miss out on the opportunity to leverage the latest customer service thinking for competitive advantage. For additional information, please email events.us@frost.com or contact Alan Bowman at +44 1865 398 644.
About Frost & Sullivan
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Contact:
Anna Zanchi
Corporate Communications – Europe
P: +39.02.4851 6133
