Data Collection Capabilities

Frost & Sullivan offers data collection and processing services in virtually every country around the globe. We provide a full range of research methods, including qualitative and quantitative phone interviewing, Web surveys, in-person interviews, and focus groups. Customer Research Service staff located in Europe, North America, and Asia work in strategic partnership with local in-country specialists to assure a comprehensive multinational coverage suitable for your research needs. Full Data Processing and Database Management services are customized to meet the exact specifications of each project.

Quantitative Research

Frost & Sullivan operates a full suite of leading-edge data collection software with multiple language capabilities, high flexibility, and robust performance that exceeds 99 percent uptime.

Computer Assisted Telephone Interviewing (CATI) is conducted using a uniformed Web-based platform that assures the integrity and quality of data collection in every country.

Our advanced online survey system is capable of handling the most complex studies, including conjoint exercises, sophisticated sample management selection, and real-time production monitoring. After an extensive review of commercially available online survey software systems, Frost & Sullivan determined that Global Market Insights provides a comprehensive suite of applications that both meets the broad demands of our research projects and offers a highly competitive price structure. Please click here to view the analysis and selection process that lead us to utilize this superior product.

Computer Assisted Personal Interview (CAPI) surveys are also Web-based to ensure the close coordination and data uniformity over multiple interview locations simultaneously.

In many emerging economies, in-person interviews are still the most reliable methods of data collection. Frost & Sullivan’s global network of research partners assures local expertise in every nation or region.

Qualitative Research

Focus groups, in-depth phone surveys, and in-person surveys are all accommodated under the Frost & Sullivan services spectrum. Of particular note is our 20-station qualitative call center in Oxford, England. This facility provides state-of-the-art data collection technology with a diverse, multilingual staff.

Data Processing

Frost & Sullivan provides complete data processing services using a variety of software packages. Standard research deliverables include full tables, SPSS and Excel files, PowerPoint presentations, and graphic presentations. Other DP formats are available and can be customized to meet your specific requirements.


Frost & Sullivan conducts ongoing efforts to recruit business professionals and technical specialist to participate in our expert forum groups. Using online survey techniques, our panels are polled regularly on critical issues and developing trends in a large variety of vertical industry sectors. This valuable information is shared among the participants, as well as being incorporated into other Frost & Sullivan products. In most cases, a summary copy of the study will be sent to each participating member. Panel members are also given an opportunity to include their own questions in surveys that are of common interest to the area.

We encourage all of our readers to participate in our professional forums. This is an opportunity to gain insight into the opinions of your professional colleagues, and to make your opinions known to the industry.


Customer Research Services maintains staff in offices throughout the world, with our main support centers located in:

  • San Antonio, TX, USA
  • Toronto, Canada
  • Frankfort, Germany
  • Sydney, Australia
  • Chennai, India
  • Singapore, Singapore